Maintenance tracking

    Maintenance tracking software for cleaner repair workflows

    Habyn keeps maintenance requests, repair history, tenant context, documents, and property records together so nothing gets lost between messages.

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    Best for

    Landlords, property managers, and tenants

    Capture requests from tenants in one place

    Track status and repair history by property

    Keep documents, warranties, and appliance records nearby

    Maintenance tracking that lives in the property record, not your inbox

    A repair starts as a text, becomes a phone call, gets a reply by email, and then someone has to remember what was actually agreed. The request itself is rarely the hard part; the hard part is keeping the status, the history, and the context together once the work is underway. Scattered across messages, a leaky faucet and the third visit to fix it look unrelated, and last year's appliance repair is gone by the time it matters. Habyn gives every request a home inside the property record, connected to the unit, the tenant, and the documents involved. Status stays visible and history stays attached, so the next decision is informed instead of guessed.

    How it works

    1. 1

      Requests come in through the portal

      Tenants submit maintenance requests through the tenant portal, so the issue lands as a structured record tied to their unit instead of an easily buried text or voicemail.

    2. 2

      Track status as work moves

      Move each request through its stages, from reported to scheduled to resolved, so anyone looking knows exactly where the repair stands without chasing an update.

    3. 3

      Attach context and documents

      Link photos, quotes, invoices, and notes to the request, giving a vendor or manager the full picture before they start rather than a half-remembered description.

    4. 4

      Keep the repair history

      Resolved requests stay attached to the unit and property, building a timeline you can search when an issue recurs or a warranty question comes up.

    Turn scattered requests into trackable work

    A request is only useful when you can see its status and act on it. Habyn turns each tenant-submitted issue into a record that lives with the unit and the property, carrying its own status, notes, and attachments. Instead of reconstructing a thread across three apps, you open the request and see what was reported, what was done, and what is left. Vendors get clear context, and nothing falls through because it was only ever a message.

    • Tenant-submitted requests
    • Clear repair status
    • Linked photos and documents
    • Vendor-ready context
    • Property and unit scope

    Use history to make better decisions

    The same record that tracks today's repair becomes the history that informs tomorrow's. When a unit's maintenance timeline is in one place, a recurring problem stops looking like a string of separate incidents and starts looking like the pattern it is. Appliance records, warranty dates, and inspection notes sit alongside the work, so you can decide whether to repair again or replace, and whether a cost is still under coverage.

    • Maintenance timelines per unit
    • Appliance and asset records
    • Warranty and coverage dates
    • Inspection notes
    • Cost visibility over time

    Keep everyone working from the same record

    Maintenance touches tenants, managers, and vendors, and each one usually holds a different fragment of the story. Habyn keeps the request, its status, and its documents in one place tied to the property, so the people involved are reading the same record rather than forwarding messages. Tenants see their request was received and where it stands, and the property record carries the proof of what happened long after the conversation ends.

    • Shared request record
    • Status visible to the right people
    • Tenant confirmation of receipt
    • Documented resolution
    • History that outlasts the thread

    Texts and email vs Habyn

    Handling maintenance over texts and email works for a single quick fix and breaks the moment a request needs follow-up, a second visit, or proof of what happened. Here is where the difference shows.

    What you track
    Spreadsheets
    With Habyn
    A new request
    A text that can scroll away
    A record tied to the unit
    Repair status
    Held in someone's memory
    Visible on the request
    Photos and quotes
    Buried in a thread
    Attached to the request
    Recurring issues
    Look like separate events
    Show as a unit timeline
    Last year's repair
    Gone when you need it
    In the property history

    Built for Canadian landlords and property managers

    Habyn is built in Canada, with deep coverage for Ontario rentals, to keep maintenance connected to the leases, tenants, and properties it belongs to. Repairs are part of running a property, not a side conversation, so they belong in the same record as everything else. Habyn is in beta and growing, and maintenance tracking sits alongside leases, rent, documents, and tenant trust in one property operating system. If you want repairs you can actually follow, this is built for the way you work.

    Frequently asked questions

    How do tenants submit maintenance requests?

    Tenants submit requests through the tenant portal, which turns the issue into a structured record tied to their unit and lease. That keeps the request from getting lost in a text or voicemail, and it gives the tenant a way to see that the request was received and where it currently stands.

    Can I track the status of a repair from start to finish?

    Yes. Each request moves through stages, from reported to scheduled to resolved, and the status lives on the record itself. Anyone with access can see where a repair stands without sending a round of follow-up messages, and the resolution stays documented once the work is complete.

    Does Habyn keep a history of past maintenance?

    Yes. Resolved requests stay attached to the unit and property, building a timeline you can search later. That history is what turns a recurring problem into a visible pattern, and it keeps appliance repairs, warranty dates, and inspection notes available when a future decision depends on them.

    Can I attach photos, quotes, and invoices to a request?

    Yes. Photos, quotes, invoices, and notes link directly to the maintenance request, so the context travels with the work. A vendor or manager can see the full picture before starting, and the documented record stays with the property long after the repair itself is finished.

    Is maintenance tracking connected to the rest of the property record?

    Yes. Maintenance is not a separate silo in Habyn. Requests are tied to the unit, the tenant, and the property, and they sit alongside leases, rent, and documents. That connection is what lets a repair draw on lease context and feed into the property's longer history.